The advantages, disadvantages and requirements of the ISO 9001 Quality Management Standard are much talked about in business circles though still not well understood, even after being around since 1987.
In the global market place organisations are now willing and able to buy and sell locally, nationally and internationally but how do they know, what assurance do they have, that when they deal with you, that your organisation ‘can do what you say you can do’. Of course there is no substitute for direct experience with your organisation, yet this is not available to customers until after the contract has been signed and the first consignment delivered? It may be too late for them by then, so what options are left for your customer? The customer may ask others about you and get a jaundiced view, may come out and inspect your facilities which is very expensive or your customers may seek independent confirmation that you have a system in place which should enable you to perform as you say it can perform. This is the basis of ‘Certification’ to an ISO9001 International Standard
Some of the Benefits :
The advantages of being an ‘ISO 9001 APPROVED COMPANY’ are many and varied, some of which are:
– Market differentiation and competitive advantage;
– Meeting basic tender requirements to be certified to an ISO9001 standard;
– Proven that your claim to quality commitment and operational quality are firmly based upon independent assessment and certification by CBS;
– Reduction of liability exposure;
– Safety system compatibility;
– Continuous improvement and cost efficiency;
– Improved organisational morale.
Note: CBS Guidelines
The Government relies on service providers that are committed to continual improvement in their efficiency and effectiveness. For this reason, the Government and its agencies seek service providers that take a systematic approach to the management of quality, and in so doing better control and improve performance.
These Quality Management Systems Guidelines are designed to assist agencies and other customers in the subcontract delivery chain, and their service providers, in agency construction works (including ancillary asset maintenance and operation) procurement, by providing a framework, based on the current ISO 9001, Quality management systems – Requirements, for applying a systematic approach to the management of quality. This includes:
• customers developing and implementing Quality Management Systems
• service providers developing and implementing Quality Management Systems, Quality Management Plans, and Inspection and Test Plans
• service providers achieving a certified Quality Management System for agency contracts valued at $1 million or more with sufficient risk to quality, as determined by the agency, from a date to be determined by the agency.